Client Service Coordinator II

The Client Service Coordinator II will establish themselves as the trusted expert in 360, primary point of contact to Dept Manager and Director of Client Solutions. To lead and execute the mutual business goals of Acosta and our clients and customers through 360. The client service coordinator is responsible for understanding the details of each assignment and communicating those details internally, as appropriate.

The incumbent(s) in this position should exhibit the following Acosta values:

People Minded – Must show dignity and respect to all people
Integrity – Must exemplify the highest degree of ethical behavior
Results Oriented – Must show passion, pride and commitment to succeed
Trust – Must be honest, sincere and confident
Teamwork – Must build trusting relationships
Innovation – Must progress through a combination of creativity, common sense and vision
Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.

Essential Functions:

• Maintain consistent communication and reporting procedures to their Dept Manager.
• Online set up of all call reports and scheduling
• Monitor progress against performance objectives for local business managers and provide corrective action as required.
• Provide clear direction to client service team personnel to help achieve sales and team goals.
• Recommends ideas for increasing in store work and deliverables
• Manage all job/service order changes and work directly with client
• Director and Service Coordinator team
• Learn and understand key processes of 360 for client service
• Other duties as assigned

Education Requirements:

• Associate degree, vocational or technical school degree preferred
• Bachelor’s degree preferred

Work Experience Requirements:

• 1-3 years of relevant work experience

Knowledge, Skills and Abilities Requirements:

• Be able to prioritize multiple demands
• Strong interpersonal and written communication skills
• Understand key processes of 360
• Requires general business skills, industry knowledge and planning skills
• Advanced proficiency in Microsoft Excel and other Microsoft applications
• Ability to structure logic and communicate clearly using both oral and written forms, with experience creating and communicating business messages to senior leadership.
• Proactive and results oriented driven work ethic

DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law

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