Claims Resolution Specialist (Remote)

The Claims Resolution Specialist is responsible for validating and clearing claims against promotional offers, analyzing claims to determine their validity, and clearing claims in accordance with Acosta, client and customer policies and procedures. The Claims Resolution Specialist will communicate with internal and external business partners and act as a problem solver/agent for change to provide high quality service to clients and make continuous improvements in claims processing.

This is a remote (work from home) position

1. Trains and mentors Claims associates on validating and clearing claims in accordance with Acosta, client and customer policies and procedures.
2. Assumes supervisory responsibilities in the absence of the Claims Resolution Supervisor
3. Assists the Claims Resolution Supervisor by assuming additional responsibilities as needed
4. Processes claims for key complex customers and assists in onboarding new clients
5. Uses advanced problem solving and analytical skills to research problem claims and assess the reason they cannot be completed
6. Works with Claims Resolution Analysts, sales, clients, customers and the management team to identify the root cause and resolve claims issues to increase quality, efficiency and prevent future errors
7. Maintains a high level of proficiency in Acosta, client and customer systems, policies and procedures for assigned clients and adheres to them when processing claims
8. Makes the final decision on claims validity for assigned claims
9. Clears valid claims correctly and in accordance with Acosta and client policies and procedures
10. Processes invalid claims in accordance with Acosta, client and customer policies and procedures
11. Meets or exceeds Acosta and client financial goals
12. Uses systems, reports, job aids, and Standard Operating Procedures to insure assigned claims meet or exceed Acosta and client quality metrics
13. Achieves a level of productivity that meets or exceeds expectation
14. Processes claims in the priority order established by the management team
15. Insures that assigned claims are supported by financially compliant documentation
16. Reports quality issues with assigned claims and provides training support to correct them
17. Proactively manages work to meet client and customer deadlines
18. Communicates with internal and external customers and clients on a regular basis to build relationships and provide value added services and solutions
19. Asks for assistance from the management team on issues with complex claims, claims associates, clients and internal/external customers
20. Follows Standard Operating Procedures and keeps them updated
21. Reconciles our records with the client’s to ensure that all assigned claims are entered and in process
22. Recognizes, reports and provides solutions for operational obstacles that delay work completion
23. Recommends system, process and procedure enhancements to Acosta management and clients to improve results
24. Other duties as assigned

• Four years claims experience preferred
• Food brokerage experience and/or clients’ experience in sales administration is strongly preferred
• Relationship management experience preferred
• Accepts accountability for job performance; proactively informs others problems that limit the ability to meet expectations
• Accepts change as a normal part of doing business, maintains a positive attitude and exhibits constructive work behaviors during periods of transition
• Meets work and attendance expectations; informs others in advance when commitments cannot be fulfilled
• Actively supports organizational goals and values; aligns actions around organizational goals; gives priority to organizational needs and concerns when making decisions
• Takes a reasoned logical approach in making judgments and decisions, carefully reviews available facts and information before reaching any conclusions
• Identifies and gathers relevant information, consults the right people and asks the right questions in a given situation
• Demonstrates disciplined thinking that is clear, unbiased, analytical and informed by evidence
• Effectively communicates with others
• Must be able to operate a calculator, computer, printer, fax machine, telephone, copier and shredder
• Must be proficient in excel and Microsoft Office

Acosta Sales & Marketing is an Equal Opportunity Employer

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