Director, E-Commerce Customer (Remote)

The incumbent(s) in this position should exhibit the following Acosta values:
People Minded – Must show dignity and respect to all people
Integrity – Must exemplify the highest degree of ethical behavior
Results Oriented – Must show passion, pride and commitment to succeed
Trust – Must be honest, sincere and confident
Teamwork – Must build trusting relationships
Innovation – Must progress through a combination of creativity, common sense and vision
Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.

Essential Functions:

• Build the new business model and creates growth plan and target, defining the capability and expanding influence as the business grows.
• Provide thought leadership to build out a new business model through effective communication of vision, active coaching, and personal development, while delivering exceptional results for assigned clients.
• Define guidelines and make recommendations based on leading industry practices tailored to customer needs.
• Coordinate and collect digital assets and execute plans.
• Establish strong integration into retailer e-commerce teams.
• Work alongside the traditional account teams and coordinates efforts with the brick and mortar teams.
• Maintain responsibility for implementing and fine-tuning the e-commerce strategy of the customer.
• Coach and mentor the e-commerce managers at other accounts.
• Provide consulting expertise, direction, and assistance to e-commerce managers.
• Advise on assortment to fit retailer strategy.
• Work with the manufacturer to prioritize digital shelf improvements.
• Surface promotional and marketing opportunities on site.
• Surface third-party media opportunities to enhance presence.
• Create cross-manufacturer merchandising opportunities.
• Advise on trade/marketing investment plan.
• Report results aligned with retailer capabilities.
• Other duties as assigned.

Education Requirements:

• High School Diploma/GED
• Bachelor’s Degree

Work Experience Requirements:

• Seven years of experience in business, customer management, and customer development or similar function.
• Two to three years of e-commerce experience, preferably focused on multi-channel retailers, with the ability to drive e-commerce growth.
• Familiar with the digital shelf, updating content, creating online merchandising, promotional, and media plans.
• Product information manager (PIM), digital asset manager (DAM), and content management tools experience.
• Retailer-specific e-commerce capabilities and processes experience preferred.

Knowledge, Skills and Abilities Requirements:

• Plan, monitor, and manage departmental budgets.
• Talented leader with the ability to direct internal and external associates in functional areas. Able to manage the selection, training, and performance of Acosta associates.
• Strong coordination and project management skills.
• Strong business communication and interpersonal skills with both internal and external workgroup.