Client Profitability Director (Remote)

Work State US
Job ID
Work City
Position Type
Regular Full-Time
Work Zip
Starting average hours per week
37.5 +


The Director of Client Profitability will be responsible for reporting on client profitability, highlight unprofitable clients, collaborating with business owners on strategies to improve client profitability and tracking improvement actions and the related outcomes.


The Director of Client Profitability will be working in alliance with other company leaders in the areas of Operations, Client Relations and Finance to help develop the optimal pricing and service delivery strategies for clients to ensure long-term sustainable profitability for Acosta.


This is a remote (work from home) position


The incumbent(s) in this position should exhibit the following Acosta values:
People Minded – Must show dignity and respect to all people
Integrity – Must exemplify the highest degree of ethical behavior
Results Oriented – Must show passion, pride and commitment to succeed
Trust – Must be honest, sincere and confident
Teamwork – Must build trusting relationships
Innovation – Must progress through a combination of creativity, common sense and vision
Balance – Must maintain an optimistic attitude and keep perspective on what is important in life.


Essential Functions:

  • Updating the Client Profitability Model
  • Interpreting the Client Profitability Model, determining the Clients to Target, and Coordinating Alignment with Business Owners on which Workshops to schedule
  • Coordinate and Support Facilitating Workshops
  • Support Business / Commercial teams with Analysis and Business Intelligence to create strategies to improve profitability.
  • Track actions items and the impact of actions taken
  • Support Pricing Team during RFP’s with learnings from Client Profitability
  • Monthly reporting of Client Profitability
  • Ad hoc research to support the business with profitability initiatives


Education Requirements:

  • Bachelor's Degree

Work Experience Requirements:

  • Working knowledge of pricing and the costing of service delivery models, as well as well read in both areas to advise on overall client profitability improvement.
  • Ability to deal effectively with internal objections on the results of the financial models and proposed action items.
  • Establishing a client profitability knowledge base and sharing success stories throughout the firm
  • Expert knowledge of Excel and high proficiency with basic business software and collaboration tools
  • Working knowledge of pricing and the costing of service delivery models, as well as well read in both areas to advise on overall client profitability improvement.

Knowledge, Skills and Abilities Requirements:

  • Entrepreneurial aptitude, positive attitude
  • Proficient in Microsoft Office: Excel, Word, PowerPoint
  • Vendor management or account management background desired
  • Excellent interpersonal, written, and oral communication skills
  • Must have innate understanding of retail financials and analytically solid

Why Mosaic? 

Consistently voted one of the best places to work, Mosaic North America gives you the opportunity to work with the world’s most beloved brands that you know and use every day. Every employee is given the keys to charter new ground as they collectively live in the moment of building experiences together. We are a cast of diverse, yet like-minded individuals and we believe in taking risks, creating shared experiences not just for our clients, but for each other to guarantee we’re making the next chapter of everyone’s story the most memorable one yet. 


DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer 


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business. 


We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law 


By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions. 




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