Remote - MDM Centralized Support Coordinator

Responsible for data entry, maintenance, and integration to various Acosta back-office process and retail systems. Provide support through processing Data Solutions requests while maintaining a minimum service level of 93% on-time completion.  Assisting with and participating in team cross training.

This is a remote (work from home) position

• Enter new client, customer and product information and edits to existing records accurately and within the specified service level agreements; adhere to policy guidelines for activation and inactivation of these records.
• Enter and maintain accurate product pricing; adhere to policy guidelines for activation and inactivation of pricing.
• Enter necessary overrides in Acosta back-office system to ensure accurate order & invoice processing.
• Facilitate system merges and purges of client, customer, and product data.
• Develop and maintain a complete and thorough knowledge of MDM and its downstream systems to ensure the accuracy, completeness, and timely maintenance of all systems.
• Monitor the Data Solutions dashboard to manage incoming requests.  Demonstrate cross functional knowledge to triage any issues and manage relationships by providing single point of contact resolution to all partners.
• Participate in system user acceptance testing and assist in developing test scripts/scenarios.
• Develop and maintain training materials and conduct training to associates when needed.
• Perform special assignments as assigned.

• Experience Requirements:

  • Two/three years’ experience with data entry.
  • Previous food broker experience preferred.
  • Exceedra/GenWeb software experience preferred.

   

  Knowledge, Skill, and Ability Requirements:

  • Strong interpersonal, organizational, and administrative skills.
  • Strong written and verbal communication skills.
  • Ability to perform under pressure and set priorities to meet deadlines.
  • Proficient in MS Office (Word, Excel, Teams, and Outlook).
  • Strong problem solving and, decision making skills; attention to detail.
  • Ability to analyze complex problems and define workable solutions which affect multiple users of shared data.

Acosta Sales & Marketing is an Equal Opportunity Employer

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