Remote - MDM Centralized Support Coordinator

Work State US
Job ID
2022-205618
Work City
00000
PCN
122062
Position Type
Regular Full-Time
Work Zip
00000
Starting average hours per week
37.5 +

Overview

Responsible for data entry, maintenance, and integration to various Acosta back-office process and retail systems. Provide support through processing Data Solutions requests while maintaining a minimum service level of 93% on-time completion.  Assisting with and participating in team cross training.

 

This is a remote (work from home) position

Responsibilities

  • Enter new client, customer and product information and edits to existing records accurately and within the specified service level agreements; adhere to policy guidelines for activation and inactivation of these records.
  • Enter and maintain accurate product pricing; adhere to policy guidelines for activation and inactivation of pricing.
  • Enter necessary overrides in Acosta back-office system to ensure accurate order & invoice processing.
  • Facilitate system merges and purges of client, customer, and product data.
  • Develop and maintain a complete and thorough knowledge of MDM and its downstream systems to ensure the accuracy, completeness, and timely maintenance of all systems.
  • Monitor the Data Solutions dashboard to manage incoming requests.  Demonstrate cross functional knowledge to triage any issues and manage relationships by providing single point of contact resolution to all partners.
  • Participate in system user acceptance testing and assist in developing test scripts/scenarios.
  • Develop and maintain training materials and conduct training to associates when needed.
  • Perform special assignments as assigned.

Qualifications

  • Experience Requirements:

    • Two/three years’ experience with data entry.
    • Previous food broker experience preferred.
    • Exceedra/GenWeb software experience preferred.

     

    Knowledge, Skill, and Ability Requirements:

    • Strong interpersonal, organizational, and administrative skills.
    • Strong written and verbal communication skills.
    • Ability to perform under pressure and set priorities to meet deadlines.
    • Proficient in MS Office (Word, Excel, Teams, and Outlook).
    • Strong problem solving and, decision making skills; attention to detail.
    • Ability to analyze complex problems and define workable solutions which affect multiple users of shared data.

Acosta Sales & Marketing is an Equal Opportunity Employer

 

 

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US: http://acosta.jobs/privacy-policy-us/

Canada: http://acosta.jobs/privacy-policy-ca/

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