Sales Support - Customer Service Specialist (Remote)

Work State US-CO-Aurora
Job ID
2022-204788
Work City
Aurora
PCN
116915
Position Type
Regular Full-Time
Work Zip
80014

Overview

Oversee the training and implementation of Customer Service functions for selected Top Customers within the region. Responsible for the Customer Service functions for all assigned lines.

 

This is a remote (work from home) position

 

 

Responsibilities

  • Working with the Customer Service Supervisor, maintain work schedules, timesheets and payroll recaps for select Customer Service Coordinators.
  • Assist the Customer Service Supervisor in the hiring of new Customer Service Coordinators.
  • Train and mentor the Customer Service Coordinators on administrative policies and procedures.
  • Assist the Customer Service Supervisor by assuming additional Customer Service responsibilities as needed.
  • Assume supervisory responsibilities in the absence of the Customer Service Supervisor.
  • Assume responsibility for Customer Service functions for complex customers within the hub.
  • Receive order issues from external parties in a professional manner.
  • Resolve issues with knowledge, experience, and research,  communicating with internal and external groups as needed.
  • Update order in order system as necessary.
  • Review dashboard for alerts on a daily (hourly) basis.
  • Escalate unresolved issues to appropriate parties, including Customer Service Supervisor, Business Managers, and Customer Managers.
  • Perform resolution procedures outlined in static help file.
  • Investigate rules engine failures and determine appropriate course of action. 
  • Fill out rules engine request and submit to Customer Service Supervisor.
  • Escalate all unresolved rules engine issues to Customer Service Supervisor.
  • Update and maintain current information on prices.  Ensure Sales Data Coordinator is notified on a timely basis.  
    Maintain client/customer criteria on order instructions. 
    Responsible for filing scanned documents according to Acosta policy.
  • Consistently demonstrate the highest level of proficiency in all Customer Service functions for assigned lines.
  • Assist the Customer Service Supervisor and Sales Support Regional Manager in the development of client procedures to be observed by all offices.
  • Maintain excellent working relationships with Customers, Clients and co-workers.
  • Perform special assignments for the company and/or branch and/or department as needed.

Qualifications

  • Four years customer service experience required.
  • Food brokerage experience and/or clients' experience in sales administration is strongly preferred.
  • Relationship management experience preferred.
  • Strong interpersonal, organizational and administrative skills.
  • Effectively communicate with others.
  • Able to operate a calculator, computer, printer, fax machine, telephone, copier and shredder.
  • Proficient in MS Office (Word, Excel, and Outlook).
  • Proficient in document management software.
  • Proficient in claims management software.
  • Type a minimum of 60 wpm.

Acosta Sales & Marketing is an Equal Opportunity Employer

 

Colorado Pay Range: $31,800 - $47,000

 

 

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US: http://acosta.jobs/privacy-policy-us/

Canada: http://acosta.jobs/privacy-policy-ca/

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