Acosta USA (Florida)

  • Director, E-Commerce Customer

    Work State US-ID-Boise
    Job ID
    Work City
    Position Type
    Regular Full-Time
    Work Zip
    Starting average hours per week
    37.5 +
  • Overview

    Responsible for improving the strategic online presence and driving e-commerce sales growth on behalf of Acosta clients at a specific account. Each e-commerce Customer Director will represent multiple consumer packaged goods (CPG) manufacturers at a single multichannel (Brick & Click) retailer.


    • Build the new business model and creates growth plan and target, defining the capability and expanding influence as the business grows.
    • Provide thought leadership to build out a new business model through effective communication of vision, active coaching, and personal development, while delivering exceptional results for assigned clients.
    • Define guidelines and make recommendations based on leading industry practices tailored to customer needs.
    • Coordinate and collect digital assets and execute plans.
    • Establish strong integration into retailer e-commerce teams.
    • Work alongside the traditional account teams and coordinates efforts with the brick and mortar teams.
    • Maintain responsibility for implementing and fine-tuning the e-commerce strategy of the customer.
    • Coach and mentor the e-commerce managers at other accounts.
    • Provide consulting expertise, direction, and assistance to e-commerce managers.
    • Advise on assortment to fit retailer strategy.
    • Work with the manufacturer to prioritize digital shelf improvements.
    • Surface promotional and marketing opportunities on site.
    • Surface third-party media opportunities to enhance presence.
    • Create cross-manufacturer merchandising opportunities.
    • Advise on trade/marketing investment plan.
    • Report results aligned with retailer capabilities.


    • Seven years of experience in business, customer management, and customer development or similar function.
    • Two to three years of e-commerce experience, preferably focused on multi-channel retailers, with a passion to drive e-commerce growth.
    • Familiar with managing the digital shelf, updating content, creating online merchandising, promotional, and media plans.
    • Product information manager (PIM), digital asset manager (DAM), and content management tools experience.
    • Retailer-specific e-commerce capabilities and processes experience preferred.
    • Plan, monitor, and manage departmental budgets
    • Talented leader with the ability to direct internal and external associates in functional areas. Able to manage the selection, training, and performance of Acosta associates.
    • Strong coordination and project management skills.
    • Strong business communication and interpersonal skills with both internal and external workgroup.


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