Acosta USA (Florida)

  • Customer Service Coordinator

    Work State US-CO-Aurora
    Job ID
    2018-152028
    Work City
    Aurora
    PCN
    203278
    Position Type
    Regular Full-Time
    Work Zip
    80014
  • Overview

    Responsible for the Customer Service functions for all assigned lines.

    Responsibilities

    • Receive order issues from external parties in a professional manner.
    • Resolve issues with knowledge, experience, research, and communication with internal and external groups.
    • Update order in order system as necessary.
    • Review dashboard for alerts on a daily (hourly) basis.
    • Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
    • Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor.  Fill out rules engine request and submit to Customer Service Supervisor.
    • Maintain client/customer criteria for handling orders.
    • Update and maintain current information on prices.  Ensure Sales Data Coordinator is notified on a   timely basis.   
    • Responsible for filing documents according to Acosta policy.
    • Maintain excellent working relationships with Customers, Clients and co-workers.
    • If applicable, assist with Customer Replenishment (CRP/VMI).  Maintain inventory data, enter order in Becton Schantz and send to customer.  Manage CRP order process through delivery, as required.
    • Perform special assignments for the company and/or branch and/or department as needed.

    Qualifications

    • High School diploma or GED required.
    • Associates Degree preferred.
    • A minimum of two (2) years previous sales support, customer service, or office administrative experience required.
    • A minimum of one (1) year previous food broker experience preferred.
    • Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others.
    • Must be able to operate a calculator, computer, printer, fax machine, telephone, copier.
    • Proficient in MS Office (Word, Excel, Outlook).
    • Proficiency in data/order entry and software and Becton system required.
    • Must type a minimum of 60 wpm accurately.
    • Must have internet access and an email address available.

    Acosta Sales & Marketing is an Equal Opportunity Employer

     

     

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    US: http://acosta.jobs/privacy-policy-us/

    Canada: http://acosta.jobs/privacy-policy-ca/

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