• Customer Service Coordinator

    Work State US-WA
    Job ID
    Work City
    Sourcing Requisition
    Position Type
    Regular Full-Time
    Work Zip
    Starting average hours per week
    37.5 +
  • Overview

    The Sales Support Representative (SSR) is an entry level position which is focused on providing support to the Business Managers and Associate Business Managers.

    The SSR must have at least two years of work experience, international shipping experience and a college degree is a plus.  In addition, the SSR must have excellent interpersonal and communication skills, have good follow through, possess critical thinking aptitude, be well organized, detail oriented, successfully work on several projects at the same time, and have demonstrated initiative.   Bi-lingual skills including Korean, Japanese, or Mandarin Chinese are a plus.

    SSRs will work closely with Pacific Rim Region Business Managers (BMs), Associate Business Managers (ABMs) and Costco International personnel on a regular basis.   This position is a go-to position for the BM/ABM staff so the job responsibilities may change depending on specific circumstances as the business continues to evolve.   Experience in Word, Excel, and PowerPoint are required. 


    1. Administrative Support & Order Processing
      1. Manage logistics and distribution for vendors shipping direct to Pacific Rim countries including Taiwan, Australia, Japan, & Korea,
      2. Process daily purchase orders verifying for accuracy
      3. Communication with buying staff regarding purchase order, invoicing and export documentation changes and updates.
      4. Export container booking management
      5. Manage promotional activity for suppliers
      6. Work with freight forwarders and suppliers to ensure timely delivery of products
      7. Accounting reconciliation
      8. Create and manage buy documents with updated pricing
      9. Track and manage proper certifying documents (organic, health, etc.) as needed to address trade restrictions
      10. Key purchase orders into system for timely payment
      11. Assist Business Managers in following up on documentation requested for selling
      12. Proactively assist buying staff in manager’s absence
      13. Sample management (send & receive)
      14. Prepare and execute product cuttings
      15. General help wherever needed to assist Business Manager group and back-up other Sales Support Reps.
      16. Initiate and manage special projects as they occur
      17. Support our programs and maximize sales by understanding Costco objectives, resolving any daily issues that arise, and building relationships
      18. Possess a comprehensive knowledge of the Customer’s operation and key competitors
      19. Protect customer and vendor’s confidential and proprietary information
      20. Quality issues management
    2. Organize/Maintain Computer and Paper File Systems
      1. Maintain complete files of orders
      2. Manage filing system for communication with vendors, buyers, orders, ADW personnel, etc.
      3. Maintain updated files for all active item spec sheets/pricing forms
        1. All files/buy docs/pricing must be readily accessible
      4. Maintain a back-up process sheet for those times when you are out of the office
      5. Maintain a file of product quality issues
    3. Deductions
      1. Minimize/prevent deductions with attention to order accuracy and confirmation
      2. Resolve deductions
      3. Review findings with Business Manager


    • High School diploma or GED required.
    • Associates Degree preferred.
    • A minimum of two (2) years previous sales support, customer service, or office administrative experience required.
    • A minimum of one (1) year previous food broker experience preferred.
    • Critical thinking skills; attention to detail; strong organizational skills
    • Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others.
    • Must be able to operate a calculator, computer, printer, fax machine, telephone, copier.
    • Proficient in MS Office (Word, Excel, Outlook).
    • Proficiency in data/order entry and software and Becton system required.
    • Must have internet access and an email address available.

    Acosta Sales & Marketing is an Equal Opportunity Employer



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