Acosta

Manager, E-Commerce Customer

Work State US-IL
Job ID
2018-142102
Work City
Chicago
PCN
Sourcing
Position Type
Regular Full-Time
Work Zip
60148

Overview

Work with the E-Commerce Customer Director to improve the strategic online presence and drive e-commerce sales growth on behalf of Acosta clients. Represent multiple consumer packaged goods (CPG) manufacturers at a single multichannel (Brick & Click) retailer. Work with the Director to penetrate retailer eCommerce teams and define the capability as this part of the business grows.

Responsibilities

  • Work with the customer and have a clear understanding of the e-commerce objectives. Establish benchmarks and metrics to measure success and communicate with the client.
  • Assist with creating growth plans and targets.
  • Establish strong integration into retailer e-commerce teams.
  • Work alongside the traditional account teams and coordinate efforts with the brick and mortar teams.
  • Advise on assortment to fit retailer strategy.
  • Work with the manufacturer to prioritize digital shelf improvements.
  • Surface promotional and marketing opportunities on site.
  • Surface third-party media opportunities to enhance presence.
  • Create cross-manufacturer merchandising opportunities.
  • Advise on trade/marketing investment plan.
  • Report results aligned with retailer capabilities.

Qualifications

  • Five years of experience in business, customer management, and customer development or similar function.
  • E-commerce experience, preferably focused on multi-channel retailers, with the ability to drive e-commerce growth.
  • Recent experience with the digital shelf, updating content, creating online merchandising, promotional, and media plans.
  • Product information manager (PIM), digital asset manager (DAM), and content management tools experience.
  • Retailer-specific e-commerce capabilities and processes experience preferred
  • Assist with planning, monitoring, and managing departmental budgets.
  • Strong coordination and project management skills.
  • Strong business communication and interpersonal skills with both internal and external workgroup
  • Bachelor's preferred

Acosta Sales & Marketing is an Equal Opportunity Employer

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