Admin, Service Tracking

Job ID
Work City
Ridgefield Park
Position Type
Regular Full-Time
Work Zip
Starting average hours per week
37.5 +


The Service Tracking Admin will be responsible for the monitoring service ticket progress and provide support in deescalating any potential issues. The Service Tracking Admin will provide solutions to escalated problems, and insight in preventing upcoming difficulties.

The incumbent(s) in this position should exhibit the following ACOSTA values:

  • People Minded – Must show dignity and respect to all people
  • Integrity – Must exemplify the highest degree of ethical behavior
  • Results Oriented – Must show passion, pride and commitment to succeed
  • Trust – Must be honest, sincere and confident
  • Teamwork – Must build trusting relationships
  • Innovation – Must progress through a combination of creativity, common sense and vision
  • Balance – Must maintain an optimistic attitude and keep perspective on what is important in life


  • Daily review of incoming tickets, with a special focus on any pending tickets
  • Perform risk assessments
  • Daily status review of any pending rebates
  • Report daily findings to peers and superiors
  • Key point of contact for escalations, and media inquiries
  • Overall weekly report of issues faced, and potential actions to resolve them
  • Other duties as assigned.


  • Bachelor’s degree preferred
  • 1 - 3+ years’ administrative experience providing solutions to escalated problems, and insight in preventing upcoming escalations
  • Previous retail experience a plus
  • Experience planning and prioritizing multiple work assignments
  • Experience working under minimal supervision and guidance to identify and ensure achievement of production team goals
  • Proven experience with beginner to Intermediate level Excel (Vlookup, Pivot table)
  • Ability to read, write and prepare product repair orders and service tickets and to comprehend technical repair manuals, test procedures and technical product information
  • Ability to development and maintain excellent working relationships with peers and supervisors within the department
  • Ability to gather and analyze data from multiple sources
  • Ability to solve problems involving similar or related conditions where solutions are determined from available choices and well-established guidelines.  Job duties involve some innovation and analysis to resolve new product problems and to develop new troubleshooting techniques
  • Demonstrate English language competency in both oral and written communication modes for both internal and external communications, especially in repair order work and troubleshooting activities
  • Analytical thinker with interpersonal skills
  • Professional communication skills including ability to communicate policies and procedures
  • Excellent time management skills



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