BPS Customer Service Coordinator

Job ID
Work City
Position Type
Regular Full-Time
Work Zip


Responsible for the Customer Service functions for all assigned lines.


Order Processing

Verification of order accuracy:

  • Pricing
  • Terms
  • Lead times
  • Item Setup (consistent with other items/spec sheets)
  • Minimums
  • Receipt of all orders – verify with ICS if no order records
  • Confirm orders with vendorsHave email confirmation of receipt from vendors on all orders
  • Email of order must request confirmation of PO#, quantity ordered and delivery date/pick-up availability date.
  • If vendor sends confirm w/pricing – must match vs order for accuracy (resolve discrepancy immediately if necessary.
  • Order Entry: Ensure that all orders are entered into AVIS daily.
  • Verify accuracy


Logistics Management

  • Book orders with Freight Forwarder and follow up with carrier/sub contracted trucker.
  • Using dates provided by vendor book orders with Expeditors, Binex, Geodis or K&N depending on region of order for all direct orders.Send the order information to Binex along with available date of pick-up.
  • Send the order information to Geodis along with available date of pick-up.
  • Book orders in Expeditors OMB. Send email to Expeditors with the order’s Value, Weight, Piece count, License Determination, Schedule B # and Country of Origin.
  • Follow up to ensure the vendor has sent Expeditors the container and seal number.
  • Send the order information along with available pick-up date to K&N regional office.
  • Once booked follow up with the carrier and trucking service to confirm appointments are made and kept.
  • Assist the vendor with shipping documentation as needed and ensure they are sent to the freight forwarder and the country as needed.
  • Ensure the documents per order contain the correct certifying documents (Organic certs, Health certs, etc.) as needed for trade restriction.


New vendor set up

  • Assist the Business Manager with setup and registration of new vendor.Arrange the set-up of the vendor with Freight Forwarding service per the direction given by the respective Costco country.
  • Send the vendor the shipping requirements per country.
  • Send the vendor the pallet requirements for shipping internationally.Insure the vendor understand and had the correct pallet tag template
  • Confirm that the vendor has the correct loadable dimension guide for how to load containers with “block pallets”.
  • Confirm with the vendor that they are shipping on the approved CHEP heat treated pallet.

If the vendor has an accrual program set the vendor up with CDS.

  • Per country send the vendor the corresponding CDS set up documents.
  • Assist the vendor with set up of CDS and completion.



  • Assist the vendor with deductions.
  • Help work with the vendor and Costco to prevent, minimize and resolve any deductions.


Organize/Maintain records

  • Maintain accurate and complete files of orders and demo folders.
  • Manage filing system for communication with vendors, buyers, orders, demos and ADW personnel, etc.
  • Maintain updated buydoc for all vendors and items.
  • Maintain OneNote for all vendors and processes for coverage when SSR is out.
  • Maintain a file of product QA issues.


  • High School diploma or GED required.
  • Associates Degree preferred.
  • Proficiency with Microsoft applications (Word, Excel, PowerPoint, Outlook)
  • A minimum of two (2) years previous sales support, customer service, or office administrative experience required.
  • A minimum of one (1) year previous food broker experience preferred.
  • Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others.
  • Must be able to operate a calculator, computer, printer, fax machine, telephone, copier.
  • Proficiency in data/order entry and software and Becton system required.
  • Must type a minimum of 60 wpm accurately.
  • Must have internet access and an email address available.

Acosta Sales & Marketing is an Equal Opportunity Employer



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