Acosta

Customer Service Coordinator

US-WA
Job ID
2017-135708
Work City
Issaquah
PCN
196309
Position Type
Regular Part-Time
Work Zip
98027
Starting average hours per week
20-24

Overview

Responsible for the Customer Service functions for all assigned lines.

Responsibilities

  • Receive order issues from external parties in a professional manner.
  • Resolve issues with knowledge, experience, research, and communication with internal and external groups.
  • Update order in order system as necessary.
  • Review dashboard for alerts on a daily (hourly) basis.
  • Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
  • Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor.  Fill out rules engine request and submit to Customer Service Supervisor.
  • Maintain client/customer criteria for handling orders.
  • Update and maintain current information on prices.  Ensure Sales Data Coordinator is notified on a   timely basis.   
  • Responsible for filing documents according to Acosta policy.
  • Maintain excellent working relationships with Customers, Clients and co-workers.
  • If applicable, assist with Customer Replenishment (CRP/VMI).  Maintain inventory data, enter order in Becton Schantz and send to customer.  Manage CRP order process through delivery, as required.
  • Perform special assignments for the company and/or branch and/or department as needed.

Qualifications

  • Must be able to read, write, and speak Japanese
  • Flexible evening work hours (ex. 6-8 p.m.) and work-from-home
  • High School diploma or GED required.
  • Associates Degree preferred.
  • A minimum of two (2) years previous sales support, customer service, or office administrative experience required.
  • A minimum of one (1) year previous food broker experience preferred.
  • Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others.
  • Must be able to operate a calculator, computer, printer, fax machine, telephone, copier.
  • Proficient in MS Office (Word, Excel, Outlook).
  • Proficiency in data/order entry and software and Becton system required.
  • Must type a minimum of 60 wpm accurately.
  • Must have internet access and an email address available.

Acosta Sales & Marketing is an Equal Opportunity Employer

 

 

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US: http://acosta.jobs/privacy-policy-us/

Canada: http://acosta.jobs/privacy-policy-ca/

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